Overview

SMS password recovery is not enabled by default in all organisations. Your tomHRM system administrator decides whether this feature will be available to users.

How to enable: Navigate to Settings > Settings > Security

This feature allows users without email accounts to recover and set new passwords via SMS messages.

Important: This function only works when a mobile phone number has been entered in the user’s profile.

How It Works

Step 1: Enter Mobile Number

In the tomHRM password recovery form, the user enters their mobile phone number with the country code (e.g., +44 for UK, +48 for Poland).

Step 2: Receive SMS Code

A text message containing a one-time verification code will be sent to the provided number.

Step 3: Enter Verification Code

The user enters the received code in the tomHRM verification form that appears.

Step 4: Set New Password

After entering the correct code, the user will be redirected to the new password setup form.

Troubleshooting

Not receiving SMS codes?

• Verify the mobile number includes the correct country code
• Contact your system administrator if the feature isn’t available