Technical errors are supposed to be reported by TomHRM administrators. If you use the system as an employee, you should first consult a given issue with the administrators at your company. They usually work in the HR department.
Where to find information about global technical problems and scheduled updates?
On this page we provide information about all defined global problems with access to the application and about breaks due to scheduled updates.
You will also find there the information about diagnostics of a given issue and its foreseen duration.
How to report an error?
Report any technical errors to our support team with this form.
Fill out all fields and specify the ticket type as “Technical problem”. In the description, specify where exactly the error occurs and add a link or a screenshot as an attachment.
If the problem does not apply to your view, specify the affected employee. You can do it by adding a link to their profile at tomHRM.
If you fail to provide details, the processing of your ticket may be unnecessarily lengthened.
The page with the “Access denied” message is not deemed a technical error. It pops up because of restrictions linked to given user permissions. A system administrator can verify it on their own by going to Settings > User permissions.
What happens with a submitted ticket?
Technical error tickets have the highest priority. We verify them systematically and take action to eliminate the errors. You may expect a response within a couple of hours if you submit your ticket within working hours of the support team.
We may need more time for analysis in the case of more complex tickets and we may ask you additional questions to understand the background of the issue.